Introducing the latest Svago zero gravity recliner Newton. Customize your Newton by choosing from three premium leather colors, two base colors, air cell massage, and memory foam. Take the Svago Newton home today and relax away!
Want a Brand New chair instead or want to add an extended warranty? See our Brand New Chair listing HERE!!
SKU
Svago Certified Renewed Newton Zero Gravity Recliner
Svago customer service will not issue Return Material Authorizations (RMAs) for products. Svago products will be repaired by the consumer or by an in home technician. Svago will not issue Return Material Authorizations (RMAs) to buyers.
SERVICE AND TECHNICAL SUPPORT
Consumers may contact Cozzia’s Customer Service Department about your Svago product at 1-877-977-0656 between 9:00am and 5:30pm PST, Monday through Friday or email us at Service@Cozziausa.com.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the Svago service department regarding a repair.
A Svago customer service representative will attend to most consumer inquiries but in some cases a technical service specialist will be required to provide enhanced support.
Non-warranty repair is provided on a ‘per incident’ basis. Svago customer service will verify that the unit has failed and provide instructions for repair. All applicable repairs, parts, shipping, handling, local tax and a ‘per incident’ fee will be charged for non-warranty repairs and support calls.
PRODUCT REPAIRS
Many Svago product repairs may be performed by the consumer in his/her own home with parts and instructions supplied by Svago, such as remote controller replacements that do not require a technician.
Floor models and demonstration units have a pro-rated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by the retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a ‘per incident’ charge.
Warranty Coverage Period: warranty coverage starts at the time of chair delivery. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on the seven day week.
Field Service: Svago Customer Service Department will diagnose and schedule an authorized service provider to repair the chair in the customer’s residence.
Parts: all parts deemed necessary for repairs will be shipped to the customer at no charge by the Svago Service Department.